Cases and updates
This week, we have managed to secure a full refund of over £300 for a poor service given, under The Consumer Rights Act 2015, in where a car was taken to a garage to be fixed, 2 months later, the car still has the same problem. The garage refused our client a refund and refused to bring the car back a third time to be fixed. After a letter from Court-X was issued, a full refund has been provided.
We have also been instructed to peruse action against a company for illegally secretly recording their employees (by a hidden camera with audio disguised as a room sensor). This is a clear breach of GDPR, and also The Human Rights Act 1998.